Return & Refund Policy

At MISITRA, our fragrances are hygiene-sensitive products and therefore we do not accept returns or exchanges once an order has been delivered, including for change of mind or fragrance preference.

Damaged or Broken Products

If your product arrives damaged or broken during transit, please contact us within 24 hours of delivery.

For a quick resolution, please record a continuous unboxing video showing the package and product from the time you receive/open it. This video will be required to process a damage or breakage claim.

Wrong or Missing Product

If you receive an incorrect or missing product, please contact us within 24 hours, along with the unboxing video, and we will be happy to assist.

Order Cancellation

Orders can be cancelled before dispatch. Once shipped, an order cannot be cancelled.

We recommend checking your order carefully before placing it and recording your unboxing for a smooth delivery experience.

For assistance, please contact MISITRA Customer Support with your order number.